Incidents reported on status page for sdocs https://status.sdocs.com/ https://d1lppblt9t2x15.cloudfront.net/logos/744213ada994c53f2dcc3ec4728c2f73.png https://status.sdocs.com/ en https://status.sdocs.com/incident/900728 Wed, 20 May 2026 16:00:11 -0000 https://status.sdocs.com/incident/900728#6bad4f9c031a9efa2f804eec80413add987fd5420f887508997899e247ddc72e Our infrastructure provider will be doing an regular maintenance upgrade. S-Docs document generation, esignature will not be available during this time. https://status.sdocs.com/incident/889252 Wed, 06 May 2026 15:10:00 -0000 https://status.sdocs.com/incident/889252#bfd592345d3d927c7f3bf5488183adfb7aa79726d32edbbed2e7751da049e2cb The errors rates have gone down to 0. We will continue to monitor the overall performance. https://status.sdocs.com/incident/889252 Wed, 06 May 2026 13:29:00 -0000 https://status.sdocs.com/incident/889252#1c1a3f3909fce769437649bc69709ae86968a5a31634747706adb1b92d6d82df We are actively monitoring a high level of errors in our esignature and document generation services. We have restarted the services and will be monitoring this and post updates if there more corrective actions needed. https://status.sdocs.com/incident/882785 Mon, 04 May 2026 01:00:00 -0000 https://status.sdocs.com/incident/882785#32701fc33f3d45a6f2bc72f09958908171c8117065bb7af8bd86e86c1c013ec2 As part of our continued commitment to release features, S-Docs will be doing a minor release. https://status.sdocs.com/incident/845571 Sat, 14 Mar 2026 02:30:00 -0000 https://status.sdocs.com/incident/845571#df6cb6ade1afa0627a3b65beac94d8dc57bf05796428db2a4f1e5da66359234e S-Docs will be deploying the March 2026 release into production. We are taking a 48 hour window but expect the actual application downtime to be a lot shorter than that timeframe. https://status.sdocs.com/incident/845568 Mon, 09 Mar 2026 16:05:00 -0000 https://status.sdocs.com/incident/845568#e5c027baa61f75f60edbb6d61b8e20566ed9089771c851ce0d833a1000c6ce30 Data integration vendor corrected the issue that was causing the intermittent API failures. All services on S-Docs are back to normal. https://status.sdocs.com/incident/845568 Mon, 09 Mar 2026 15:00:00 -0000 https://status.sdocs.com/incident/845568#73d8db7c3e9883d057627cf538c609cb03ff86398b3e9701b18f5f5fad97e8a4 Our data integration vendor experience an issue that caused some of the API calls to hubspot fail resulting in document generation and signature request steps to fail. https://status.sdocs.com/incident/825466 Sun, 15 Feb 2026 03:00:09 -0000 https://status.sdocs.com/incident/825466#0b55c1b9fa30ff9a389d6ddbf7e1f01decd913e0aff16bba8a04d227856aba96 We are doing some minor infrastructure updates to our data connector services to improve performance. https://status.sdocs.com/incident/810453 Sun, 25 Jan 2026 01:15:00 -0000 https://status.sdocs.com/incident/810453#f6ce2ee5c05ce19b9c672d3041f2afe302885f409152801bfb857c3818cc8c79 We'll be doing a small infrastructure related upgrade. S-Docs will be offline during this period. https://status.sdocs.com/incident/808439 Tue, 20 Jan 2026 23:14:00 -0000 https://status.sdocs.com/incident/808439#028d149c7b25442b2ae304ed58a5236fe3656edb5462e6e9f8ca5bee2451c27c HubSpot workflow delays issue RESOLVED. The backlog of requests has now been cleared. All requests are processing normally. https://status.sdocs.com/incident/808439 Tue, 20 Jan 2026 21:20:00 -0000 https://status.sdocs.com/incident/808439#35d8caf536625a22a3e57760b0fb4b6f81f75a25cce622a5924c9643a1ae1675 We are noticing that HubSpot workflows are not completing as expected. We are noticing the documents and e-signature requests are completing but hubspot is not being notified of completion. We are looking into the root cause. https://status.sdocs.com/incident/799001 Mon, 12 Jan 2026 02:00:00 -0000 https://status.sdocs.com/incident/799001#8a93b3ea3728f1b7f42571cbaab2a98a89fcd7571dac24f9aa410246acc282b8 We will be doing some small incremental changes to the UI as well as some backend application hardening changes as part of this release. S-Docs will be offline during this time period. https://status.sdocs.com/incident/788737 Thu, 18 Dec 2025 03:00:24 -0000 https://status.sdocs.com/incident/788737#7dc2d4984a71b597618df046c6d2f9e160e56ccb3e7ec0a144d16199036f5d6e S-Docs needs to perform a quick migration update and will be doing a restart of the authentication component of our server. https://status.sdocs.com/incident/776592 Sun, 07 Dec 2025 02:00:00 -0000 https://status.sdocs.com/incident/776592#a590c3c0e079ae27bccbf44cf08ce435258d09323eff1f4aa902fc9019c042cf S-Docs will be performing a minor database maintenance. S-Docs will be down during this time. https://status.sdocs.com/incident/767762 Tue, 18 Nov 2025 01:00:00 -0000 https://status.sdocs.com/incident/767762#abed02b36845a940b87ccbf55b4ec5eed60ac3f637e1b8e59711703342124dba We've identified a minor data migration issue for a small set of accounts that were not performed during this past weekend's release. We are going to take the app offline for 30 mins starting Monday Nov 17th between 9pm and 9:30pm US Eastern Time to complete those migrations. We expect the downtime for the app to be a shorter but giving ourselves 30 mins in case we run into issues during this maintenance. https://status.sdocs.com/incident/761670 Sun, 16 Nov 2025 13:18:04 -0000 https://status.sdocs.com/incident/761670#a2f661836970a5385c29d95043583c1f6f822d1bb9a1bb6e125500adbd5f9be5 Maintenance completed https://status.sdocs.com/incident/766479 Sun, 16 Nov 2025 13:15:00 -0000 https://status.sdocs.com/incident/766479#91c6dd87593495793aac83716e42a54dc035aa55b4f16978a614703f8a0e9ecb S-Docs November 2025 release has been completed successfully. Our internal validation and checks have resulted in no issues being identified. S-Docs is now online. https://status.sdocs.com/incident/761670 Sat, 15 Nov 2025 01:00:24 -0000 https://status.sdocs.com/incident/761670#2ac27f85cabbdc41631e887d8ad0ec9e33938588980d3d9f67c141adab011a36 S-Docs for HubSpot is getting new features and enhancements as part of the November 2025 release. This release includes some major infrastructure changes that requires an extended maintenance window. S-Docs will be offline during this period. Update as of Nov 16th, 8am ET: We have completed the maintenance and S-Docs application is back online. https://status.sdocs.com/incident/757047 Mon, 03 Nov 2025 14:30:00 -0000 https://status.sdocs.com/incident/757047#3722d01618041f310a61185e37a0ecc07bbaf508e9783fbd124330de048a7bc4 We observed that document generation via workflow as well as manually were failing. We quickly determined one of our API servers was not up and running and restarted the server. The issue was resolved once the servers were restarted.